Contact BeFluent English
Send a message for exam preparation guidance, subscription support, student account help, TOEIC group course enquiries or training information.
Exam guidance
Get clear support based on your exam, current level, target score, CEFR objective and preparation deadline.
Student support
Ask about Starter, Pro or Elite subscriptions, account access, dashboard issues, test access and result emails.
Training enquiries
Contact BeFluent English for TOEIC group lessons, professional training questions and exam preparation information.
What can we help you with?
Use the contact form for practical support with exam preparation, subscriptions, student access, TOEIC group lessons, training enquiries or account issues.
Exam preparation guidance
Questions about TOEIC, Bright English or Linguaskill preparation, level choice, score objectives, CEFR targets or study direction.
Subscription questions
Questions about Starter, Pro or Elite access, CBT tests, preparation resources, payments or choosing the right plan.
Student account support
Support with login problems, dashboard access, test access, result emails or technical issues linked to your student account.
Courses and training enquiries
Information about TOEIC group lessons, online training, university enquiries, professional training or partnership requests.
To receive a clear reply, include:
- ✓ The exam you are preparing for: TOEIC, Bright English or Linguaskill
- ✓ Your current English level or most recent test result if you know it
- ✓ Your target score, CEFR level, school requirement or professional objective
- ✓ Your deadline, exam date or training start date
Direct email
You can also contact BeFluent English directly by email for preparation questions, subscription support or training enquiries.
contact@befluent-english.comCustomer Support Operating Hours
BeFluent support is available Monday to Sunday during the following hours.
- ✓ Monday to Friday: 10:00am to 8:00pm
- ✓ Saturday and Sunday: 11:00am to 6:00pm
For faster support, include your exam type, account email and a short description of the issue.
Contact form
Complete the form below with your question and contact details. BeFluent English will reply during customer support operating hours.
* Fields marked with * are required.
Contact FAQ
Useful information before sending your message.
Which English exam should I prepare for: TOEIC, Bright or Linguaskill?
It depends on your objective. TOEIC is often used for professional and academic score requirements, Bright English is common in recruitment and training contexts, and Linguaskill is useful for CEFR-level assessment linked to study, work or mobility.
Can I contact you before choosing a plan?
Yes. Send your exam goal, current level and deadline, and BeFluent English can guide you toward the most relevant preparation route.
Do you support universities, companies or group TOEIC training?
Yes. BeFluent English supports students, professionals, universities and organisations that need structured English exam preparation or TOEIC group training.
What are your customer support operating hours?
Customer support is available Monday to Friday, 10:00am to 8:00pm, and Saturday to Sunday, 11:00am to 6:00pm. For urgent questions, email contact@befluent-english.com directly.