Privacy Policy

1. The data we collect

• Contact forms: your email and message, and your name if provided.
• Level tests / exam practice: answers, estimated score, level estimate, exam choice and email if you ask to receive results.
• Analytics: pages viewed, events, browser information, cookie identifiers and anonymized IP address if analytics is enabled.
• Purchases: identity, email, billing information and order data processed by the payment platform.
• Accounts or subscriptions: login details, access rights, subscription level and related service information where account features are enabled.

2. Why we use your data

• Reply to your messages — legitimate interest or pre-contractual steps.
• Send your test results and provide support — contract, pre-contractual steps or legitimate interest.
• Measure site usage with analytics — consent via the cookie banner.
• Email updates and resources — consent; you can unsubscribe at any time.
• Billing, accounting and payment records — legal obligation.
• Provide access to paid products or subscriptions — contract performance.

3. Who can access your data

Your data may be accessed only by the site operator and essential service providers needed to run the website, deliver services, process payments, host the site, send emails, measure analytics or maintain security. We do not sell your personal data.

4. Transfers outside the EU

Some service providers, such as analytics, email, payment or security providers, may process data outside the European Union. Where this happens, appropriate safeguards such as Standard Contractual Clauses or equivalent protection measures should apply. You may decline non-essential analytics cookies.

5. How long we keep data

• Contact messages: up to 24 months.
• Test results linked to an email: up to 24 months.
• Analytics data: usually up to 14 months, depending on analytics settings.
• Billing and accounting data: 10 years where legally required.
• Email marketing data: until you unsubscribe or withdraw consent.
• Account or subscription data: for the duration of the account or service, then archived where legally required.

6. Your rights

You may request access, correction, deletion, restriction, portability, or object to processing. You may also withdraw consent where processing is based on consent. To exercise your rights, contact us at: contact@befluent-english.com .

You also have the right to contact the French data protection authority, the CNIL, at cnil.fr.

7. Cookies

On your first visit, a cookie banner lets you accept or decline non-essential cookies such as analytics cookies. Analytics should only load after consent. You can change your settings later using the cookie preferences option where available.

Read the full Cookie Policy

8. Security

We use reasonable technical and organisational measures to protect personal data, including controlled access, secure hosting, backups and basic security practices. No system is perfect, so if you notice a security issue, please contact us.

9. Payments and digital products

If you purchase a digital product, payment information is processed by the payment provider. BeFluent English does not store full card details. We may receive order details such as your name, email address, product purchased, amount paid and transaction status so we can deliver the product and keep accounting records.

10. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in the website, services, analytics setup, payment tools, legal requirements or business operations. The date below indicates the most recent update.